Shipping policy

Thank you for shopping with Treasure Vault Cards (TVC). We take care when packing collectible card products so your order arrives as safely as possible.

Orders are processed within 2–3 business days before shipping. We primarily ship domestically
within the United States. International shipping is available only through our eBay store.

Order Processing

Orders are processed after payment has been successfully received. Processing times may vary during weekends, holidays, new product releases, sales, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation at the email address provided during checkout. Tracking information will be included when available.

Shipping Rates & Delivery

Available shipping methods, rates, and estimated delivery times are shown at checkout based on your delivery address and order.

Delivery estimates are provided for convenience and are not guaranteed. Once a package has been accepted by the shipping carrier, delays caused by the carrier, weather, customs, holidays, or other circumstances outside our control may affect delivery.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

International Orders

If international shipping is available for your destination, the applicable options will appear at checkout.

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.

Customs processing can also result in additional delivery delays.

Lost, Delayed, or Missing Packages

If tracking shows that your package is delayed or has not arrived within a reasonable period, please contact us and we will help you review the shipment and, where applicable, the carrier's claims process.

If tracking shows a package as delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, building management, or the carrier. You can also contact Treasure Vault Cards for assistance.

Damaged Orders

Please inspect your order when it arrives. If an item was damaged during shipping, contact us promptly with your order number and clear photographs of the item, packaging, and shipping box so we can evaluate the issue.

Minor imperfections to the outer packaging of sealed collectible products can occur during manufacturing or transit. Please refer to our Return & Refund Policy for information regarding eligibility for returns, replacements, or refunds.

Pre-Orders

When an order contains a pre-order product, the estimated shipping timeframe will be stated on the applicable product page when available. Release dates and arrival dates for trading-card products can change due to manufacturers, distributors, customs, or transportation delays.

If you purchase in-stock and pre-order products together, please refer to the product/checkout terms for whether those items will ship together or separately.

For questions about an order or shipment, contact Treasure Vault Cards through the contact information provided on our website. Please include your order number so we can assist you efficiently.

Treasure Vault Cards (TVC)